When your keys have left on the Bordeaux train
Langon station is a daily departure point for Bordeaux, and it shows in the calls we get. Keys left in a locker, a bag forgotten on the train, a late return to a door you locked yourself that morning: the situation is commonplace, and it sometimes resolves itself without us. Before you dial a number, take thirty seconds to run through the possibilities. A spare may be sitting with a neighbour, with a relative still living in the neighbourhood, or in the office you have only just left.
The other half of the job happens on the phone. Tell us which floor you are on, how the landing is reached, and whether the entrance goes through a shared stairwell: in the centre, many homes are reached through a street door you have to get past first. Describe the situation in the street too. On market Fridays the quaysides and the Glacière car park are taken, and parking right outside is anything but straightforward. Those details change the equipment we bring and the way the job is prepared.
Proving you live there, even when the owner is far away
We do not open a door on request alone. You need to be able to establish that you occupy the property: ID, a rent receipt, a tenancy agreement, an energy bill or an insurance certificate for that address. In Langon, though, a good share of the housing is rented to people who have come for a post at the hospital or the private clinic, for a school year, or for the season in the vineyards of the Graves and the Sauternais. The tenancy is sometimes recent and the paperwork not yet up to date: say so when you call and we will tell you what can be accepted.
If your documents are locked behind the door, that is not a dead end, but it does take preparation. A statement from a neighbour, from the building manager or from the agency looking after the property may be enough; you still have to be able to reach them at that hour. When the opening concerns a communal area — street door, bike store, or a cellar in a building on the allées or in the Garros area — it is the building managing agent (syndic) or the landlord who gives approval, not the occupant. In every case, a detailed quote is drawn up before any work and you are given an invoice.
How does this service work?
Techniques, typical situations, standards and things to watch out for: it is all on our door opening page. This page focuses on what the service involves in Langon.